Why ACSN

“An Alliance of Trusted Expertise”

Why ACSN

“An Alliance of Trusted Expertise”

Why ACSN?

  •   Alliance of Highly Experienced Trusted Expertise 
  •   Broadest Region-Wide Network – 18 Destinations Serviced by 17 Members at present and growing
  •   Servicing More Than 50 Ports of Call with over 200 Attractions and Itineraries and over 1,000 port calls
  •   Businesses Individually Owns – Skin in the Game
  •   One Stop Shop – Seamless Service (Best Practice Training)
  •   Your Eyes and Ears On The Ground – Help You Plan Calls
  •   Excellent Working Relationships with Port, Airport, Immigration and Other Local Authorities + Local Expertise
  •   Excellent Working Relationship with Suppliers – Transporters, Guides, Hotels, Restaurants, Monument and Places of Interest Managers
  •   Educating Suppliers to Understand Your Business

Why ACSN?

  •   Alliance of Highly Experienced Trusted Expertise 
  •   Broadest Region-Wide Network – 18 Destinations Serviced by 17 Members at present and growing
  •   Servicing More Than 50 Ports of Call with over 200 Attractions and Itineraries and over 1,000 port calls
  •   Businesses Individually Owns – Skin in the Game
  •   One Stop Shop – Seamless Service (Best Practice Training)
  •   Your Eyes and Ears On The Ground – Help You Plan Calls
  •   Excellent Working Relationships with Port, Airport, Immigration and Other Local Authorities + Local Expertise
  •   Excellent Working Relationship with Suppliers – Transporters, Guides, Hotels, Restaurants, Monument and Places of Interest Managers
  •   Educating Suppliers to Understand Your Business

OUR VISION

 

We strive to play a pivotal role in caring for our planet’s natural ecosystems, cultural heritage locations and communities.

 

OUR PRINCIPLES

 

Asia Cruise Services Network (ACSN) approach to business is guided by our awareness of the delicate path we must tread to remove any negative impacts to the environment by travelers today and in the future. We have always believed that tourism organizations should play a pivotal role in caring for the planet’s natural ecosystems, cultural heritage locations and communities, both at home and in places we visit.  As leaders in the industry, we make a pledge to the following principles of tourism management: Education, Inclusivity, Integrity, Transparency, Stewardship and Continuous Improvement. We continually seek to expand our ways of creating a sustainable planet and are fully committed to implementation of the principles and processes with the Travelife Sustainability in Tourism program. Our internal planning, our processes and our operational partnerships are carefully managed to deliver meaningful and impactful results for sustainability and conservation.

 

IMPORTANT ISSUES 

 

Asia Cruise Services Network (ACSN)—an ACSN member, Your Asia Local Expert—is a cruise network in Asia, an Alliance of Trusted Expertise formed in 2009 with a combined total of over 650 years of relevant experiences, with a collection of 17 experience & professional cruise handling gurus for Shore Excursions, Pre & Post, Overland Tour Programs, Passenger Turnaround & Port Agency Handling. We have always cared about ‘doing the right thing’ for the guests we serve, our dedicated and caring staff, the communities in which we work and for the greater good of the world we inhabit. We’ve approved and are executing a strategy to integrate best practices in social responsibility and to protect each destinations’ cultures and natural resources. We have also prioritized our active assistance to stamp out animal cruelty and using animals for entertainment, stop forced or child labour and bring prosperity to those less fortunate. As a business we will continue to make our operational footprint eco-friendlier, reduce waste, including single-use plastics, at our premises and through our operations, and support our local environment through a staff volunteering program.

 

OUR COMMITMENT & SCOPE


ACSN works as a team to educate and inspire the many visitors who explore our member’s destinations with encouragement to do so in a positive and sustainable manner. We want them to feel at home in each destinations through learning about local customs, understanding traditions and appreciating social practices. We aim to show them how guests and hosts may honour and respect different cultures, faiths and ways of life by encouraging them to give something back so communities may thrive - such as eschewing goods using threatened species; purchasing souvenirs made of locally-made handicrafts and sustainable artisan products; paying attention to the well-being of wildlife and natural habitats and avoiding animal exploitation and rides; reducing energy consumption; and reminding everyone to be an emissary of our destination when returning home at the end of their trip, to tell of their stories, learnings and experiences. We acknowledge that we cannot control every third partner directly, but we do undertake to educate them of our policy and encourage them to align operating practices with our policy objectives. In every destination, we have a staff member dedicated to the local adoption of our plans for ourselves and our partners. They ensure we can consistently deliver on our mission and support implementation, overseeing and monitoring progress, liaising with our team and local peoples and evaluating our initiatives. Our team members are also integral to ensuring we meet our internal commitments in reducing waste, minimising single use plastics and saving energy.

Objectives (S.M.A.R.T. goals Specific, Measurable, Achievable, Relevant and Timely)

We commit to:

 

  1. Train all staff members in our sustainable tourism policies and goals...
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Reporting

We intend to report progress against our sustainability goals.

 

  1. We will externally report on our progress against our goals once per year...
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Objectives (S.M.A.R.T. goals Specific, Measurable, Achievable, Relevant and Timely)

We commit to:

 

  • 1. Train all staff members in our sustainable tourism policies and goals
    • a. Each office will conduct annual training for all staff
    • b. New employees will be trained during their induction
    • c. Monthly staff meetings will contain a sustainability session/training/review
  • 2. We will induct and guide all third-party partners on our commitments, monitoring them to ensure they follow our policies and guidelines.
    • a. Head office and local managers will visit all partners and audit their results and practices twice every year
    • b. We will issue written guidelines and provide training to third parties, ensuring they sign their commitments and adopt their own internal processes to meet these goals
  • 3. We will monitor all activities to ensure we are not supporting partners who engage in animal cruelty of any kind.
    • a. Our operations staff and tour leaders will monitor every venue
    • b. We will specify this in contracts
    • c. We will encourage guests to understand this policy
    • d. We will donate to animal welfare and invest in retraining locals who derive their living in this way to develop alternate income and attitudes
  • 4. We will help local communities where we operate to develop new sustainable practices in supply of souvenirs.
    • a. We will send our teams to educate locals in sustainable materials and production techniques
    • b. We will make spot checks twice annually to ensure compliance
  • 5. It has always been our policy that child and forced labour is not used in our businesses.
    • a. We will spot check and audit twice annually that our business partners are similarly following this principle.
    • b. We will contribute to the well being of children and those less fortunate through our support of local community charities
    • c. We will contribute not less than 1% of profit each year in this way
    • d. Guests will be informed about our goals and charity work and encouraged to contribute in their own way.
  • 6. We commit to the conservation of the places we visit – to ensure we tread lightly wherever we go.
    • a. We will audit our processes to ensure we are not damaging the environment with our tours and excursions
    • b. Guests will be informed and educated about our conservation goals and encouraged to do be part of the process
    • c. We will contribute 1% of profit each year to supporting conservation through local charities and official initiatives
  • 7. We intend to introduce at least 5 sustainability initiatives with business partners each year.

Reporting

We intend to report progress against our sustainability goals. 

 

  1. We will externally report on our progress against our goals once per year. 
  2. Internal senior reviews by Executive Position in Charge of each country’s members will be held at least once per year.
  3. Management team reviews will be conducted quarterly. 
  4. We will follow the principles, guidelines and processes of Travelife to attain each level of accreditation.

© 2019 Asia Cruise Services Network